Voucher Collection & Spending Records Enquiry
You can enquire your consumption voucher records through the following channels:
- Android - NFC-enabled mobile devices
- iOS - iPhone 7 or newer with iOS 13 or above, or connected with Octopus Mobile Reader;
If your Octopus Card registered in the Scheme has been added to your Octopus App account, you can click on “Consumption Voucher” to enquire your consumption voucher records as follows,
- Consumption voucher available for collection
- Collected consumption voucher
- Uncollected consumption voucher
- Expiry date for the collection of consumption vouchers
- Cumulative eligible spending
- Eligible and ineligible spending details
If the Card has not been added to your Octopus App account, you can still click on “Consumption Voucher”, and input your Octopus Card Number or tap your Octopus Card to review the above records, except
- Eligible spending details
The newly launched “Easy Mode” in the Consumption Voucher section offers larger fonts and convenient, easy access. You can
- place your Octopus Card at the back of the mobile device to collect your vouchers
- check your cumulative eligible spending
- view your “ineligible spending” details
Watch the video tutorial to learn how to switch to Easy Mode or check the ineligible spending details now.
On Octopus Consumption Voucher Website, you can input your Octopus Card Number and registration reference number to review your consumption voucher records as follows,
- Consumption voucher available for collection
- Collected consumption voucher
- Uncollected consumption voucher
- Expiry date for the collection of consumption vouchers
- Cumulative eligible spending
- Eligible and ineligible spending details
If you only input your Octopus Card Number, you can still review the above records, except
- Eligible spending details
At Octopus Service Points in designated MTR stations and shopping malls, you can select “2023 Consumption Voucher Enquiry” in the main screen, and then tap your Octopus Card on the reader to review your consumption voucher records as follows,
- Consumption voucher available for collection
- Collected consumption voucher
- Uncollected consumption voucher
- Expiry date for the collection of consumption vouchers
- Cumulative eligible spending
- Ineligible spending details
And below info is not available:
- Eligible spending details
