Voucher Details & Collection


For more information about the Scheme, please visit: www.consumptionvoucher.gov.hk.

How to Spend Consumption Vouchers with your Octopus

Registration

The 2023 Consumption Voucher Scheme (“CVS”) will be disbursed in two instalments:

First instalment

There is no re-registration required. On 16 April 2023, the Government will disburse the first voucher valued at $3,000 to your Octopus registered under 2022 (Phase II) Consumption Voucher Scheme (“2022(Phase II) CVS”).

Handling of returned, lost, or malfunctioning Octopus

If your Octopus registered under the 2022 (Phase II) CVS has been returned or lost, or has malfunctioned, you can click here to check out how to handle it.

No need to amend for the following cases:

  • If your physical Octopus used to register for the CVS has been transferred to an Octopus on Mobile, the registration record will be updated automatically. You don’t need to amend it yourself.
  • If your Personalised Octopus used to register for the CVS has malfunctioned, you can visit any MTR Customer Service Centre to return it to Octopus Cards Limited and arrange for a new card. The registration record will be updated automatically. You don’t need to amend it yourself.

JoyYou Card Arrangement

  • If you are a holder of JoyYou Card, and using another Octopus or JoyYou Card for CVS, you can simply collect the first voucher under 2023 CVS with that CVS-registered Octopus.
  • If you have returned the CVS-registered Octopus, please follow the procedures below to update your registration record on or before 29 March 2023 so as to collect the first voucher under 2023 CVS through your JoyYou Card on time.
    • Please have your Hong Kong Identity Card Number, new Octopus Number (Locate Octopus Number), and 2022 CVS Registration Reference Number ready for updating the registration record.
      💡You can find the 15-digit Registration Reference Number from the SMS notification sent by the Consumption Voucher Scheme Secretariat. You may input “Consumption Voucher Scheme” or 852 60591120 in your Messaging App to search for that SMS notification. If you have lost the 2022 CVS Registration Reference Number, please click here to contact the Consumption Voucher Scheme Secretariat.
    • You can update the Consumption Voucher Scheme registration records on the Government’s Consumption Voucher Scheme Website, click here to check out how to handle it.
    • You can dial the Octopus Consumption Voucher Service Hotline, 2969 5588 to authenticate your personal information and registration reference number from 2022 CVS given by the Hong Kong Government. Once successful, Octopus Cards Limited will amend your registration records and enable the collection of the first voucher under 2023 CVS with your JoyYou Card instead.
Second Instalment

It’s easier to spend your consumption vouchers and earn great rewards if you have chosen to spend with Octopus throughout the CVS! Take It Easy!

We have a wide merchant network with over 170,000 acceptance points across Hong Kong, so you can spend the vouchers for your everyday needs or whatever you want! With Easy Earn, you can use your consumption vouchers easily and earn more while you spend! During 18 July to 11 August 2023*, we will offer flash cash coupons. The whole city will share 1,000,000 flash cash coupons, and you’re just one click away from earning yours! Enrol for Easy Earn on your Octopus App and link your Octopus before you start earning rewards. With your Octopus App on hand, you can redeem any desired merchant coupons with total value over $100,000,000 while spending your vouchers too!

* Available from Monday to Friday (total 19 days).
Terms and conditional apply.

Want to spend your consumption vouchers with your Octopus?

The registration period of 2023 CVS 2nd-instalment has ended. For more information about the Scheme, please visit the Government’s Consumption Voucher Scheme Website: www.consumptionvoucher.gov.hk.

Collection Arrangements and Schedule

You will receive an SMS from the Government on the disbursement day. You can collect your vouchers with your registered Octopus Card, through tapping the card at different collection channels or through the Octopus App with your Octopus Card on Mobile.

First Instalment
16 April 2023
16 April 2023
First voucher – $3,000
16 July 2023
16 July 2023
Second voucher – $2,000
If the cumulative total "eligible spending" has reached $3,000 by the specified date, you can collect the second voucher of $2,000 by tapping your Octopus.
Collection date
  • 16 July 2023 (If cumulative total "eligible spending" has reached $3,000 by 30 June 2023)
  • 16 August 2023 (If cumulative total "eligible spending" has reached $3,000 by 31 July 2023)
  • 16 September 2023 (If cumulative total "eligible spending" has reached $3,000 by 31 August 2023)
  • 16 October 2023 (If cumulative total "eligible spending" has reached $3,000 by 30 September 2023)
  • 16 November 2023 (If cumulative total "eligible spending" has reached $3,000 by 31 October 2023)

 

New register for Second Instalment
16 July 2023
16 July 2023
First voucher – $3,000
16 October 2023
16 October 2023
Second voucher – $2,000
If the cumulative total "eligible spending" has reached $3,000 by the specified date, you can collect the second voucher of $2,000 by tapping your Octopus.
Collection date
  • 16 October 2023 (If cumulative total "eligible spending" has reached $3,000 by 30 September 2023)
  • 16 November 2023 (If cumulative total "eligible spending" has reached $3,000 by 31 October 2023)
  • 16 December 2023 (If cumulative total "eligible spending" has reached $3,000 by 30 November 2023)
  • 16 January 2024 (If cumulative total "eligible spending" has reached $3,000 by 31 December 2023)
  • 16 February 2024 (If cumulative total "eligible spending" has reached $3,000 by 31 January 2024)
  • First voucher under 2023 CVS is valid for collection till 30 September 2023, and second voucher under 2023 CVS is valid for collection till 30 June 2024.
  • If your second voucher is not yet available for collection, there are two possibilities: your cumulative total "eligible spending" has not reached the designated spending requirement by the end of last month, or you have used it for some transactions that are not regarded as “eligible spending”. If you have used your Octopus for transactions not regarded as “eligible spending” and hence your card does not have sufficient remaining value, you can simply top-up the Octopus using cash and spend until you meet the designated spending requirement. If your cumulative total "eligible spending" has not reached the designated spending requirement before the above deadlines, the last voucher will not be disbursed.
  • The Stored Value Limit of the Octopus is $3,000. Please spend with your Octopus. You can collect your consumption vouchers in increments until the entire amount of consumption vouchers have been collected.

Voucher collection

You may tap your Octopus Card to collect your consumption vouchers through the methods below.

01
Octopus App

Octopus App


Please download the latest version of the Octopus App
02
Retail Outlets

Retail Outlets

  • Approach the staff at designated retail outlets and request to collect the consumption voucher.
  • All outlets of 7-Eleven, Circle K, Wellcome, Market Place by Jasons, Market Place, 3hreesixty and Jasons ichiba
03
Subsidy Collection Points

Subsidy Collection Points

  • Tap your Octopus Card at Subsidy Collection Points
  • Located at MTR stations, light rail customer service centres, designated public transport interchanges and designated ferry piers
04
Octopus Service Points

Octopus Service Points

  • Tap your Octopus Card at Octopus Service Points
  • Located at designated MTR station and shopping mall

Coverage of the consumption vouchers

Consumption vouchers can be used at local retail, catering and service outlets or their online platforms which accept payments by Octopus Card. Examples include retail shops, market stalls, department stores, supermarkets, convenience stores, restaurants, fast food shops, coffee shops, recreational facilities, beauty salons, public transport, taxis, carparks, etc.

Consumption vouchers cannot be used for the following transaction items*:

  • payments to the Government (e.g. tax, fines, licence fees, tunnel fees, parking meters)
  • payments to public utilities (i.e. water, electricity and gas)
  • payments to public organisations (e.g. Hospital Authority, Hong Kong Housing Authority, Hong Kong Housing Society)
  • education expenses (i.e. payments to primary and secondary schools providing local and non-local curriculum, and UGC-funded universities)
  • purchase of financial products or services (e.g. insurance)
  • donation (including charitable, religious and political organisations)
  • direct purchases from merchants located outside Hong Kong (including online purchases through non-local online platforms made locally)
  • person to person payments
  • encashment


*Such transactions will not count in the calculation of the cumulative total "eligible spending"